Shipping policy

Last Updated: July 3, 2026

Welcome to eternityecom.shop, operated by BAVALIYA ENTERPRISE. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, sales, or other high-demand periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery timelines are:

Within Gujarat: 2–5 business days
Rest of India: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any promotional offers such as free shipping will be shown on the website when available.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation by email and/or SMS/WhatsApp (where available) containing your tracking details.

5. Delivery Address

Please ensure that your shipping address and contact information are accurate before placing your order.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

6. Failed Delivery

If a delivery cannot be completed due to:

Incorrect address
Customer unavailable after courier attempts
Refusal to accept the order

the order may be returned to us. Additional shipping charges may apply if you request re-shipment.

7. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable pin codes. We reserve the right to limit or decline COD for certain orders or locations.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

Order Number
Photos or videos of the package and product
A brief description of the issue

We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Delays Beyond Our Control

We are not responsible for delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, transportation disruptions, or courier service interruptions.